Example Policies & Procedures Manual for the Aged Care Quality Standards


The Aged Care Quality Standards (formally Home Care Standards/Community Care Common Standards) define the quality requirements for service providers delivering:

  • Home and Community Care (HACC)
  • Home Care Packages
  • National Respite for Carers (NRCP) services.

Download our Brochure

GGJ has released updated policies and procedures that support the Standards including examples to suit:

  • HACC, Home Care Packages & NRCP or
  • Meals on Wheels services

What you get:

  • Example policies and procedures for all areas covered by the Standards in a Microsoft Word document with hyperlinks to example forms
  • Information relevant to the range of service types
  • Over 50 example forms
  • A checklist for reviewing compliance with the new Standards and identifying areas where improvements are needed.


  • File with printed cover, spine and tabs
  • Support subscription including: updates twice a year; up to 3 hours per year of email support in the customisation of policy and procedures and access to all support issues raised by services on our web site.

Our examples typically save services weeks of work; we provide you with an electronic copy (via download) of the policies and procedures in an easy to use and understand format. You can customise the documents and forms to suit your service or you can use the information to update your existing policies and procedures.

If you would like more information please email Jacqui on: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or telephone: 08 9366 7717.