P&P Testimonials

Purchasing your P&P was one of the best value for money purchases of resources we've done for years.  The Manual is well written, easy to use and very easy to customise to our needs. It is, of course, generic documents and we have made a number of changes to make it our own.  We have been complimented by our Quality Reviewer about it.  We have also linked the Manual to work instructions.  Overall, it is a great resource. In addition, updates and support we have received from you was fantastic.  I will highly recommend this resource to other community care providers.
Polish-Australian Welfare Association, NSW

 

Service we received re workshops, telephone queries, manual were all excellent.
Illawarra in Home Support

 

Policies and procedures are clear and direct
St Ann's Homes Inc. Tasmania

 

We are impressed with level of detail in P&P and finding it very useful in our rewrite of policies.
Greater Hume Aged & Community Services

 

We have found the manual very good, very useful.  Has saved a lot of time and we didn't have to reinvent the wheel.  New ideas as well around some policies. Great for small NGO's.  Thank you!!
Yamadi HACC Service in Queensland.

 

QMOW have found the manual very user friendly and easy to use. Distributed to all MOW services in QLD and well on the way to achieving compliance with the common care standards! Thanks Les and team.
Queensland Meals on Wheels

 

Excellent resources, easily adaptable to your own circumstances. Thank you
AFA Care WA

 

They are very good and provide a basis to evaluate our existing P+P's.
Jubilee Community Care – Queensland

 

The template Policy and Procedures has been invaluable in preparation for demonstrating compliance with the Common Standards. Having the template has avoided employing a project officer to review and/or develop policies and procedure. The template is a great road map which can be readily adapted to the individual organisation. It is comforting to know what will be required to demonstrate compliance with the common standards and that nothing will be missed in the preparation. The template is a wonderful tool.
City of Port Phillip, Victoria

 

I was very worried about doing the new P&P's. Your program has made my life so much easier and I thank you for it. I recommend this program to anyone I can.

Very good service, Policies and Procedures passed the new Common Community Care Standards.
Caritas Care, QLD

 

The manual is very practical and can be adopted by any HACC funded service type
Inner west HACC development and Training Officer

 

Manual is well set out with easy to use forms
People Who Care

 

Have found GGJ policies useful to incorporate into our policies.
Home Modifications Lake Macquarie/Newcastle Inc., NSW

 

Comprehensive and easily understood manual with good supporting documentation/examples.

I was sceptical at first but after another LG in our region showed us the manual, I ordered it & have found it to be an extremely useful working tool.
Borough of Queenscliffe Aged Care & Disability Service, Victoria

 

The wording in the Policy and Procedures was very easy to understand. Makes it a lot easier to produce our own for everyone to be able to read.
National Respite for Carers Program Longreach & Districts. Qld

 

Very positive and helpful

Love it!  I was dreading having to begin a new manual but this has made life so easy and our old policies have been adapted so well.  Thanks :)
Community Care NESB Inc. Tasmania

 

Saves reinventing the wheel, and aligns all services somewhat on the same page, (we're an Indigenous Service provider) Thank you.
Kalang Respite Care Centre – QLD

 

We're really pleased to be using your policies and procedures - it was initially daunting to receive everything in one package, but after you get familiar with the package, it's really good.
UnitingCare Crossroads WA

 

The service was very prompt and any questions I had were satisfactorily answered.
Hawkesbury Colo Meals on Wheels Inc.   New South Wales.

 

Excellent, very valuable time saver for our busy organisation - absolutely wonderful and very thankful you are there to help RE forms and policies.
Longreach Home and Community Care Inc.  Longreach.  Qld.

 

Excellent and compliant, easy to use and follow.
Global Care Group (GCG) Inc. (Morrison Lodge Hostel)

 

As a new provider of CACP's we at Amaroo have found the manual of great help in setting up our new program. All literature is well written and easy to follow. Tailoring the P&P's to suit our organisation has been an easy process. Thank you.
Amaroo Village WA

 

Great tool! Very useful guide that enabled our organisation to have a kick start to the new regulations.
Mortdale Community Services NSW

 

I am finding the manual particularly helpful and have used the forms section to update our client files and other general paperwork e.g. rosters, time sheets etc.
Tamworth Dementia Respite Service Inc.  NSW

 

It is very helpful, and easy to adapt to suit our work practices.
Charlestown Caring Group - NSW

 

Excellent easy to read policies and procedures that cover all requirements of the Community Care Common Standards.
Brodribb Home Queensland

 

Still working on the manual, the Region Barwon South Western Victoria are going to join forces and implement like-minded policies using this format, all talking the same language. Each service will purchase GGJ and work through a committee for review and implementation.
Colac Otway Shire Council Older Persons & Abilities Service Unit Victoria

 

Quite comprehensive - difficulty in finding time to complete
Melville Cares WA

 

I have found the Manual comprehensive and very simple to understand and follow. The follow up information is timely and up to date.
Hills Community Support Group